2025 TRUSTABLE MICROSOFT MB-230: MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT HIGH PASSING SCORE

2025 Trustable Microsoft MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant High Passing Score

2025 Trustable Microsoft MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant High Passing Score

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Tags: MB-230 High Passing Score, MB-230 Relevant Questions, Certification MB-230 Dumps, MB-230 Free Learning Cram, MB-230 Vce File

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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost

The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.

Microsoft MB-230 exam is designed for individuals who want to become certified as Dynamics 365 Customer Service Functional Consultants. This credential is ideal for professionals who work with Dynamics 365 Customer Service applications and have a deep understanding of customer service operations, case management, and service level agreements. MB-230 Exam measures the candidate's ability to configure and manage Dynamics 365 Customer Service, analyze data to improve customer service operations, and design and implement service management strategies.

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New MB-230 High Passing Score 100% Pass | Latest MB-230 Relevant Questions: Microsoft Dynamics 365 Customer Service Functional Consultant

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q314-Q319):

NEW QUESTION # 314
You are a Dynamics 365 for Customer Service administrator.
Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs).
You need to configure SLAs based on the requirements.
Which type of SLAs should you use? To answer, select the appropriate option in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 315
You manage Dynamics 365 for Customer Service.
You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-customerservice-s


NEW QUESTION # 316
A company uses Dynamics 365 Customer Service.
You are configuring the advanced similarity rules. You create a similarity rule on cases and put an exact match for the Modified On field in the Match Fields tab.
You test the rule and discover that exact matches do not appear.
You need to determine why the rule is not working.
What are two possible reasons why the rule is not working? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. The similarity rule was not published.
  • B. The Modified On field is not set to searchable in the customization of the case entity in the solution.
  • C. The similarity rule is deactivated.
  • D. A Power Automate flow was not created.
  • E. The security role is not set to run the similarity rule.

Answer: B,C

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a- case


NEW QUESTION # 317
You are customizing a Dynamics 365 for Customer Service implementation.
The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.
You need to create the chart.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 318
A company enables custom context variables on a chat widget.
Users report that the context variables are not being populated on new chats.
You need to troubleshoot the issue by querying the event listeners.
Which listener is required to be running?

  • A. startProactiveChat
  • B. getContextProvider
  • C. initializeNewConversation
  • D. startChat
  • E. setContextProvider

Answer: B


NEW QUESTION # 319
......

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